Finding Trusted Providers – What’s the Worst That Could Happen?

Here at WhoDoYou we can sometimes seem a little obsessed with finding trusted service providers. If you’ve never had a bad experience with a local pro, well, you’re pretty darn lucky. But if you’re like the rest of us that periodically has had some difficulties, you’ll likely recognize how helpful it is to have a service like WhoDoYou – one place to find the most highly-recommended local businesses. And if you’ve ever had a truly horrible experience, you can at least know that you’re not alone.

See below for the true story that a WhoDoYou user recently sent us (this account has not been edited or modified in any way, except to remove the author’s name):

“I know this will sound like a paid or solicited ad but it’s not! Last Monday night we had a terrible experience that would have been completely avoided if we had simply consulted WhoDoYou. I will NEVER make that mistake again. In short, at 9:30 pm when one of our kids finished showering, water started to back up in the bathroom, pouring out from behind a cabinet, filling the bathroom floor. We were anxious having had one other water issue in the house, but we did not have a regular plumber to call, and just that day had received a magnet on our mailbox advertising a 24-hour emergency plumbing service. I did think about logging in to WhoDoYou to find out who friends of ours recommended, but really it was quicker just to call the number and I wanted someone to come quickly to get the situation under control. Well, what an enormous mistake that turned out to be.

They came, the plumber and his assistant. The water issue got far worse before better, at one point water was literally flowing through the upstairs hallway and down the stairs. They claimed a pipe cracked as they were working on it, but they then “fixed” it (we could not see the pipe ourselves), there was an enormous mess and all along they assured us they would fix the problem but that it was all going to be very expensive. When there is water pouring through your house your main concern is that they stop it and get it under control before damage is done. We did not ask prices, they did not offer, we were trying to get the water to stop flowing. Three hours later it was all finished and fixed (so it seemed, anyway) and they quoted us the most outrageous sum of money. Something BEYOND what we could have possibly imagined. We argued and they argued, but at 1 o’clock in the morning when there are two large men standing in your home who have seen your four children (now sleeping), men you really know nothing about and they are demanding money, you do what you feel you need to do. So we paid them this crazy sum, in 3 checks (two post-dated) and they left.

We were traumatized that night and the next day (and somewhat still). The next night water backed up again, and this time we took the time to consult WhoDoYou and found a plumber recommended by friends. He came and was honest and experienced and he fixed one small thing that the previous “plumbers” had not. I told him the story and he confirmed that we were truly scammed by those other plumbers, paying about seven times the highest reasonable rate. We checked with one more plumber who confirmed the same.

We feel so sick about this and we have hired a lawyer now to get our money back, but it is unlikely. We have learned a lot, most of all that we should always get a personal recommendation before bringing workers into our home. We will definitely start checking WhoDoYou from now on when we have to hire people for the house.”

For obvious reasons, we have not included this user’s name, and we hope they do get their money back from the unscrupulous plumbers. It is truly our mission at WhoDoYou to help you and your friends avoid these kinds of situations. So please try WhoDoYou the next time you need a trusted provider. After all, the worst that could happen could actually turn out to be pretty bad…

Comments and feedback are welcome, as always. Thanks!

Yoav

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